Shipping & Returns

Current version of the Rules 2022-11-30

1. CONCEPTS

1.1. Seller – UAB “Kandeliabrai”, legal entity code 303327241, address Savanorių pr. 1-82, LT-03116 Vilnius, VAT payer code 100008804515.

1.2. E-store – this electronic store located at https://kandeliabrai.com.

1.3. You / Buyer – a natural person who can enter into transactions in accordance with the applicable legislation, who buys goods for personal use (not for business purposes).

1.4 Rules – these rules, which determine the rules for returning and exchanging goods purchased in the E-shop.

1.5. Parties / Party – Buyer and Seller jointly or severally.

1.6 Goods/services – everything sold in the E-store. The ‘goods’ referred to below in the Rules also include services when goods and services are sold in the E-store, unless otherwise stated in the Rules.

2. GENERAL PROVISIONS

2.1. These Rules determine the mutual rights and obligations and responsibilities of the Buyer and the Seller regarding the return and exchange of goods purchased in the E-store.

2.2 This rule is part of the general rules for the purchase of general goods in the E-store, which you can familiarize yourself with here: https://kandeliabrai.com/naudojimosi-taisykles/.

3. RETURN, EXCHANGE OF GOODS

3.1. The buyer has the right, without giving a reason, within 14 (fourteen) days from the day of delivery (receipt) of the goods, to cancel the purchase and sale contract concluded in the E-shop when purchasing goods, except for contracts specified in Article 6.228 of the Civil Code of the Republic of Lithuania. in part 2.

3.2. In order to return quality product(s), the Buyer must notify the Seller in writing (e-mail) and fill out the product return form, which can be found at info@kandeliabrai.lt. The Buyer can also submit the indicated goods return form to the Seller when returning the goods. The Buyer must return the product no later than within 14 (fourteen) days from the day of delivery (receipt) of the product.

3.3. When returning quality goods, the Buyer is responsible for the proper packaging of the goods for return. The Buyer shall bear the direct costs of returning the goods, unless the Seller instructs the Buyer otherwise after receiving the contract cancellation notice.

3.4. Goods can be returned, the method of return is agreed upon with the seller.

3.5. The money for the returned product, including the amounts paid by the Buyer for delivery, is returned to the Buyer after the goods are returned to the Seller.

3.6. The money for the goods is returned to the buyer, the method of return may depend on the method of payment for the goods.

3.7. The seller is not considered to have violated the terms of the refund if he cannot transfer the money due to the fault of the buyer (delay in returning the goods, inaccurate data, etc.).

3.8. When returning goods to the buyer, it is necessary to comply with the following conditions:

3.8.1. the returned item must be in its original or other type of neat packaging;

3.8.2. the returned item must be undamaged by the Buyer;

3.8.3. the returned product must be unused, without losing its commercial appearance (labels, protective film intact), this clause does not apply in the case of a defective product being returned);

3.8.4. the returned item must be in the same configuration as the one received by the Buyer;

3.8.5. when returning the product, it is necessary to submit a VAT invoice confirming its purchase, and to fill out a product return request.

3.9. If the returned item is not fully assembled, is damaged, untidy and/or improperly packed, the Seller has the right not to accept the returned item and not to refund the money paid by the Buyer for the returned item.

3.10. In the case of the sale of low-quality goods, the buyer can request to replace the goods of inappropriate quality with suitable ones, reduce the price of the goods, return the goods and recover the money paid for them. Replacement and return of defective goods is carried out in accordance with the procedure established by these Rules and legal acts of the Republic of Lithuania.

3.11. The buyer cannot return such goods, the possibility of return of which is not provided by the legal acts of the Republic of Lithuania.

3.12 In case of low-quality services provided, the Buyer has the right to demand the elimination of deficiencies in the provision of services, return the price paid for the services, and reduce the price of the services.

4. FINAL PROVISIONS

4.1. These Rules are regulated by the applicable legal acts of the Republic of Lithuania and the European Union.

4.2. The Seller has the right to change the Rules at its discretion, unilaterally, without further notice. Changes take effect from the moment they are placed in the E-store and are binding for the Buyer who wants to use the E-store.

4.3. The Seller may at any time transfer its rights and obligations arising from these Rules to third parties without the Buyer’s consent and without notifying him.

4.4. In case of disagreements between the Buyer and the Seller, they are resolved through negotiations. If the parties fail to reach an agreement, disputes are finally settled in accordance with the procedure established by the laws of the Republic of Lithuania.

4.5. The buyer-user can submit a request and/or complaint regarding the goods or services purchased in the Store to the State Consumer Rights Protection Service (Vilniaus st. 25, 01402 Vilnius, phone: 8 5 262 67 51, fax: 8 5 279 1466, e-mail tarnyba@ vvtat.lt, on the website www.vvtat.lt, for its territorial divisions in counties) or to fill out the application form on the Electronic Consumer Dispute Resolution Platform, available at http://ec.europa.eu/odr/. This condition does not apply to Buyers – entrepreneurs.