Terms & Conditions

Current version of the Rules 2022-11-30

1. CONCEPTS

1.1. Seller – UAB “Kandeliabrai”, legal entity code 303327241, address Savanorių pr. 1-82, LT-03116 Vilnius, VAT payer code LT100008804515.

1.2. E-store – this electronic store located at https://kandeliabrai.com.

1.3. You / Buyer – 1) a natural person who can enter into transactions in accordance with the applicable legislation, who buys goods for personal use (not for business purposes), 2) a legal entity of the Republic of Lithuania who buys goods as an end user (intending to use the goods for representational or other purposes, not related to the resale of goods or their use for business, production, service provision purposes; 3) properly authorized representatives of all the above-mentioned persons.

1.4. Rules – these rules, which determine the rights and obligations of the Buyer and the Seller, the conditions for purchasing and paying for goods and services offered by the Seller, the procedure for the delivery and return of goods and services, the responsibility of the parties and other provisions related to the purchase and sale of goods and services in the e-store .

1.5. Parties / Party – Buyer and Seller jointly or severally.

1.6. Goods / services – everything that is sold in the E-store. The ‘goods’ referred to below in the Rules also include services when goods and services are sold in the E-store, unless otherwise stated in the Rules.

2. GENERAL PROVISIONS

2.1 These Rules are a binding legal document that determines the mutual rights, duties and responsibilities of the Buyer and the Seller, as well as other provisions related to the purchase and sale of goods and services offered by the Seller when the Buyer purchases goods or services in the E-store.

2.2. In order to be able to use the E-store and purchase goods and services in it, the Buyer must agree to the Rules. After the buyer confirms familiarization and acceptance with the Rules, he undertakes to comply with them. By purchasing goods and services in the E-store, the Buyer agrees to the application of the Rules and confirms that he has understood them. If the Buyer has not read and/or understood the Rules or does not agree with them, he cannot buy goods and services in the Store.

2.3. By confirming that he has read and understood the Rules, the Buyer also confirms that the Buyer meets the definition specified in the term Buyer.

2.4. The Seller has the right to change the Rules at any time at its discretion. Changes to the rules take effect after they are published in the Store. If the Buyer uses the Store in any way after the publication of the changes to the Rules, it is considered that he agrees with all the changes to the Rules.

3. CONCLUSION OF PURCHASE – SALE AGREEMENT

3.1. Registered and unregistered users can shop in the e-store.

3.2. The purchase-sale contract is concluded between the Seller and the Buyer. The legal relationship of purchase and sale and the contract between the Seller and the Buyer are considered concluded when: i) the Buyer places an order by forming a basket of goods according to the instructions given by the Seller, ii) the Buyer chooses a method of delivery or collection, (iii) the Buyer chooses a method of payment and pays the order in full, and (iv)

3.3. The Seller confirms the Buyer’s order by displaying and/or sending the order information and a confirmation message (by e-mail and/or telephone) and/or a VAT invoice. In cases where the Buyer does not agree with all or a certain part of the Rules, he cannot order the goods. The buyer can create a basket only if he agrees with the Rules.

3.4 The Seller has the right to send or show the Buyer and other intermediate messages before the conclusion of the purchase – sale contract, for example, about the required payment or confirmation that the payment has been received.

4. BUYER’S RIGHTS

4.1. The buyer has the right to buy in the E-store, in compliance with the Rules, other instructions and instructions of the Seller and legal acts of the Republic of Lithuania.

4.2. The buyer-user has the right to refuse the purchase-sale contract concluded when purchasing goods in the E-store, by notifying the Seller in writing no later than within 14 (fourteen) days in accordance with the procedure established by these Rules and the Civil Code of the Republic of Lithuania.

4.3. The buyer also has the right to return and/or exchange poor-quality and/or improperly completed goods, to use the guarantees applicable to the goods.

4.4 The buyer also has other rights provided for in the Rules and/or legal acts of the Republic of Lithuania.

5. BUYER’S OBLIGATIONS

5.1. The Buyer has the obligation to pay the price of the ordered goods and their delivery to the Buyer, as well as other payments (if specified when concluding the contract), as well as to pay the costs of returning the goods, if they are borne by the Buyer.

5.2. The buyer undertakes to accept the ordered goods according to the chosen delivery method. In such a case, if the Buyer chooses delivery of the goods by picking up the goods from the pick-up point specified by the Buyer, the Buyer undertakes to do so within the deadline set by the Seller.

5.3. It is the buyer’s responsibility to inspect and check the goods upon acceptance. In this case, if the Buyer notices damage to the shipment of goods from the E-store, clearly visible defects in the goods, or other non-compliance of the goods with the goods ordered by the Buyer, the Buyer must inform the Seller about it. The Buyer must inform the Seller about defects in the quality of the goods at info@kandeliabrai.lt, +370 610 23777.

5.4. The buyer undertakes not to use the e-store in a way that may endanger the proper operation, security, integrity of the e-store or limit the ability of other persons to use the Store. The buyer has the obligation to use the E-shop only for legal purposes.

5.5. The buyer also has the obligation to comply with other requirements established in the Rules and legal acts of the Republic of Lithuania.

6. SELLER’S RIGHTS

6.1. The Seller has the right at any time, at its own discretion, without notice to the Buyer, to temporarily suspend or terminate the operation of the E-store. After the temporary suspension of the E-store, the orders placed by the Buyers are completed, but new orders are no longer accepted from the day of the temporary suspension or cessation of activity determined by the Seller.

6.2. The Seller has the right to contact the Buyer if the Seller is unsure about the order or needs to clarify the Buyer’s information so that the Seller can properly fulfill the order.

6.3. The Seller has the right to cancel the Buyer’s order under the conditions and procedure provided by the Rules.

6.4. The seller has other rights provided for in these Rules or legal acts of the Republic of Lithuania.

7. OBLIGATIONS OF THE SELLER

7.1. The seller has the obligation to respect the privacy of the buyer, to protect the confidentiality of his data in accordance with the procedure established in the Rules and laws of the Republic of Lithuania and the Privacy Policy of the E-store.

7.4. The Seller undertakes to deliver the ordered goods to the Buyer according to the delivery method chosen by the Buyer, or to prepare the goods for collection if this method of delivery is chosen.

7.5. In accordance with the procedure provided by the rules and laws of the Republic of Lithuania, the Seller undertakes to accept the goods returned by the Buyer.

7.6. Being unable to deliver the ordered goods to the Buyer, the Seller undertakes to return the money paid by the Buyer for the missing goods or for the entire order within 14 working days.

8. PRICES OF GOODS AND PAYMENT PROCEDURE FOR GOODS

8.1. All prices of goods sold in the e-store are indicated in euros, together with value added tax (VAT).

8.2. The buyer, in order to order and purchase goods from the E-shop, pays for them in the following way: E-mail. banking / Paysera.

8.3. Goods are sold to the Buyer at the prices valid in the E-store at the time of placing the order. The specific price of the goods and the amount to be paid for the goods are shown to the Buyer after creating the goods basket.

8.4. If the Buyer does not agree with the indicated price, he cannot continue the order procedure and order the goods.

8.5. The price of goods does not include the price of goods delivery and the price of services that the Buyer can order from the Seller. Unless otherwise stated, delivery service and other services are subject to a charge. The prices of these services and their calculation and payment procedure are specified in the Store.

8.6. When purchasing goods in the Store, payment can be made using the methods specified in the Store.

8.7. Goods purchase documents – order information, VAT invoices, are provided to the Buyer electronically in the Buyer’s account, from which the Buyer can download and/or print them. These electronic purchase documents are valid without a signature.

9. DELIVERY AND COLLECTION OF GOODS

9.1. The buyer has the option to choose the delivery method. The e-shop offers the following methods of delivery (collection) of goods: Via courier

9.2. If the Buyer chooses to collect the goods at the place and time specified by the Seller, the Buyer undertakes to collect the goods himself or through an authorized representative at the place specified by the Seller. If the Buyer specifies another recipient, the Buyer ensures that the specified recipient or his representative will collect the goods at the time and place specified by the Seller.

9.3. If the Buyer chooses delivery of the goods, the Seller can deliver the goods himself or through an authorized representative or through a courier. After choosing the delivery of the goods, the Buyer undertakes to accept the goods himself and must have a valid identity document. If the Buyer cannot accept the delivered goods himself, and the Seller delivers them (himself or via a courier) to the address specified by the Buyer, in this case the Seller is considered to have delivered the goods properly and the Buyer cannot make claims against the Seller for delivery of the goods to the wrong person.

9.4. If the Seller indicates the delivery, shipping or collection fees of the goods in the E-store, the Seller has the right to change them at his discretion. Valid rates are indicated in the order creation window so that the Buyer has the opportunity to get acquainted with them before confirming the order.

9.5. If the Seller specifies the terms of delivery, shipment or collection of goods in the E-shop, the Seller has the right to change them at his discretion. The valid terms are indicated in the order creation window so that the Buyer has the opportunity to get acquainted with them before confirming the order.

9.6. The deadline for the delivery of goods to the Buyer starts from the confirmation of the order.

9.7. The seller is released from responsibility for the violation of the deadlines for the delivery of the goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties or due to circumstances beyond the control of the Buyer.

9.8. If the buyer accepts the shipment without any comments, it is considered that the goods were delivered in the undamaged package of the shipment, the quantity, quality, and assortment of the goods comply with the terms of the Purchase and Sale Agreement, and the additional services related to the sale and delivery of the goods have been properly performed.

9.9. The seller is not responsible for the fact that the color, shape, smell or other parameters of the goods specified in the E-store may not correspond to the real size, shape, color of the goods, the Buyer’s imagination due to the characteristics of the monitor used by the Buyer, or the Buyer’s subjective assessment.

9.10. The risk of accidental loss or damage of the goods passes to the Buyer from the moment the goods are handed over to the Buyer or his authorized representative or the person who received the goods at the delivery address specified by the Buyer.

10. RETURN, EXCHANGE OF GOODS

10.1. The rules for returning and exchanging the seller’s goods purchased in the E-store are specified at https://kandeliabrai.com/pirkimas-ir-grazinimas/.

11. BUYER DATA PROTECTION AND PRIVACY POLICY

11.1 The Seller takes care of the Buyer’s data protection and privacy when the Buyer uses the E-store.

11.2. The seller’s privacy policy is available at https://kandeliabrai.com/privatumo-politika/.

12. SELLER’S MARKETING MEASURES

12.1 The seller can, at his discretion, carry out various promotions, apply product discounts, carry out other marketing and marketing measures. The seller has the right to unilaterally, without separate warning, cancel and change the established promotions, discounts and other marketing tools at any time. Changes or cancellations are effective from the moment they are made.

12.2. When the Buyer purchased a product for which the Seller gave a discount or a gift, or the Buyer paid with a gift card, and the Buyer uses the provided right to return the product, only the amount he actually paid for the product is returned to the Buyer.

13. LIABILITY OF THE PARTIES

13.1 The buyer must use the E-shop only for legal purposes and permitted by the Rules and applicable legal acts and is responsible for violations of this obligation.

13.2 The Buyer undertakes to ensure that the data provided to the Buyer in the E-store are correct, relevant and accurate. If the Buyer provides incorrect data, the Seller is not responsible for the resulting consequences.

13.3 The buyer is responsible for the security of his registration data and undertakes not to disclose them to third parties. The Seller is not responsible for the consequences arising from the disclosure of the Buyer’s information to third parties.

13.4 If the Buyer indicates his data to a third person who uses this data to use the E-store, the Seller considers such a person to be a Buyer and all the rights and obligations applicable to the Buyer apply to him.

13.5. The Seller is released from any responsibility in cases where losses occur due to the fact that the Buyer, regardless of the Seller’s recommendations and his obligations, did not familiarize himself with the Rules and / or the Purchase-Sale Agreement, although he was given such an opportunity.

13.6 If the Seller’s Store contains links to the websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information or activities carried out there, does not maintain or control those websites and does not represent those companies and individuals.

13.7. In the event of damage, the guilty party compensates the other party only for direct losses.

13.8 The Seller is not responsible for non-fulfillment of the purchase and sale agreement and/or non-delivery or late delivery of goods, if this occurred due to the fault of third parties or due to circumstances that the Seller could not control and reasonably foresee at the time of the conclusion of the Purchase and Sale Agreement and could not have prevented these circumstances or their consequences (force majeure circumstances). If the specified circumstances last longer than 1 (one) month, the parties may terminate the Purchase-Sale Agreement by mutual agreement.

14. FINAL PROVISIONS

14.1 The rules and the purchase-sale contract and the legal relations between the Buyer and the Seller are regulated by the applicable legal acts of the Republic of Lithuania and the European Union.

14.2. The Seller has the right to change the Rules at its discretion, unilaterally, without further notice. Changes take effect from the moment they are placed in the E-store and are binding for the Buyer who wants to use the E-store.

14.3. The information that is provided on the Seller’s Store website is considered to be provided to the Buyer in writing.

14.4. The Seller may at any time transfer its rights and obligations arising from these Rules to third parties without the Buyer’s consent and without notifying him.

14.5 In the event of disagreements between the Buyer and the Seller, they are resolved through negotiations. If the parties fail to reach an agreement, disputes are finally settled in accordance with the procedure established by the laws of the Republic of Lithuania.

14.6. The buyer-user can submit a request and/or complaint regarding the goods or services purchased in the Store to the State Consumer Rights Protection Service (Vilniaus st. 25, 01402 Vilnius, phone: 8 5 262 67 51, fax: 8 5 279 1466, e-mail tarnyba@ vvtat.lt, on the website www.vvtat.lt, for its territorial divisions in counties) or to fill out the application form on the Electronic Consumer Dispute Resolution Platform, available at http://ec.europa.eu/odr/. This condition does not apply to Buyers – entrepreneurs.

IMPLEMENTATION OF E-COMMERCE MODEL UAB “KANDELIABRAI”.

UAB “Kandeliabrai” implements the project “UAB Kandeliabrai e. implementation of the commercial model” no. 13.1.1-LVPA-K-860-01-1218. The project is partially financed by the European Regional Development Fund, as a means of the European Union’s response to the COVID-19 pandemic, implementing priority 13 of the 2014-2020 European Union funds investment action program “Promoting and preparing the environment for actions to overcome the crisis caused by the COVID-19 pandemic” for sustainable, digital and sustainable economic recovery” measure no. 13.1.1-LVPA-K-860 “E. commercial model for COVID-19”.

In implementing this project, we want to create an electronic business model and a space that would make it easier for customers to choose, complete and package the desired business gifts according to their needs. This project aims to introduce information technologies to manage business transactions electronically, in order to increase income growth. With the implementation of customer self-service solutions, it is expected that the company will be able to achieve the best possible work results and ensure the highest possible revenue growth. It is planned to expand the list of available products, increase the circle of customers, and simplify the customer’s path from ordering to product delivery.

During the implementation of the project, it is planned to create an e-commerce platform where customer self-service solutions, including order management solutions, will be implemented. The project is financed from the structural funds of the European Union and/or the state budget of the Republic of Lithuania.

Project name – UAB Kandeliabrai e. commercial model implementation

The project manager is UAB Kandeliabrai

The total value of the project is EUR 58,200.00.

Up to EUR 43,650.00 is allocated for the implementation of the project from the European Regional Development Fund.

The start of the project execution – 2021-09-02.

The end of the project execution is 24/03/2023.